Frequently Asked Questions
Everything you need to know about bringing Hart into your home.
What is the typical delivery timeframe for furniture?
Most of our handcrafted home pieces are delivered within 7-14 business days. Custom orders or larger furniture items may take up to 4 weeks depending on your location and the specific artisan schedule.
Do you offer international shipping?
Currently, World Of Hart ships to the contiguous United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged.
How do I care for my World Of Hart textiles?
To preserve the quality of our premium fabrics, we recommend professional dry cleaning for rugs and delicate throws. Most cushion covers are machine washable on a cold, gentle cycle.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We partner with ethical suppliers to ensure our wood is FSC-certified and our textiles are made from organic or recycled fibers whenever possible.
What happens if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging so we can arrange a swift replacement.